Shipping Policy

1. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Orders are not processed on Sundays or public holidays.

Bulk wholesale orders may require additional processing time.

2. Shipping Charges

Shipping charges are calculated at checkout based on order weight, volume, and delivery location.

For bulk orders, shipping cost may be communicated separately.

Shipping charges are non-refundable unless the error is from our side.

3. Delivery Timeline

Estimated delivery time: 3–7 business days (may vary by location).

Delivery time for remote areas may be longer.

Delivery timelines are estimates and not guaranteed.

We are not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.

4. Shipping Partners

We use trusted third-party courier and logistics companies to deliver orders safely and efficiently.

5. Order Tracking

Tracking details will be shared via SMS, email, or WhatsApp after dispatch.

Customers are responsible for monitoring shipment status.

6. Risk & Ownership

Risk of loss or damage transfers to the buyer once the product is delivered.

If the package appears damaged at delivery, customers must inform us within 24–48 hours with photos and video proof.

7. Incorrect Address

Customers must provide complete and accurate shipping information.

We are not responsible for delivery failure due to incorrect address details.

Re-shipping charges may apply.

8. Delivery Attempts

If delivery fails due to:

Customer unavailability

Refusal to accept delivery

Incorrect contact details

The order may be returned, and additional shipping charges may apply for re-dispatch.

9. Bulk & Freight Orders

For large wholesale shipments:

Delivery may be made via transport or freight service.

Customers may need to collect goods from the transport office (if applicable).